A generation ago, Clayton Christensen revolutionized business with his groundbreaking theory of disruption?a way to predict how competitors will respond to different types of innovation. In this book, Christensen and his coauthors examine the other side of the puzzle: what causes growth, and how to create it.

After years of research, Christensen, Hall, Dillon, and Duncan show that the long-held maxim?that the crux of innovation is knowing more and more about the customer?is wrong. Cu...